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Privacy Policy

Last updated: November 2026

Najda24 places great importance on protecting your personal data. This privacy policy informs you about how we collect, use and protect your data.

Data collected

We collect the following data: identification information (name, surname, email, phone number), location data (with your consent), vehicle information, your assistance request history, and payment data (processed by our licensed payment partners).

Use of data

Your data is used to: create and secure your account, in particular by verifying your phone number with a code sent by SMS when you sign up and sign in; provide the roadside assistance service; contact you when needed; improve our services; and comply with our legal and accounting obligations. We do not send you advertising messages without your consent.

Data sharing

We do not sell your personal data. We share it only with the partner tow operators verified by Najda24, in the context of your assistance request; with our technical providers, who act on our instructions, in particular Twilio Inc. (United States), which sends verification codes by SMS, and Supabase Pte. Ltd., which hosts the app's data on servers in Frankfurt (Germany); and with competent authorities if required by law.

Data retention

Your data is kept for as long as your account exists, then for the limited periods listed under “Delete your account” in our legal documents (najda24.ma/legal), after which it is deleted or anonymised.

Your rights

In accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify, object to and delete your data. To exercise these rights, write to contact@najda24.ma. You can also contact the National Commission for the Control of Personal Data Protection (CNDP, www.cndp.ma).

Cookies

The najda24.ma website uses no advertising cookies and no audience-measurement tools. It only stores, if you choose one, your display preference (light or dark) in your browser; this information never leaves your device.